Equipment & Supplies
Backed by our own manufacturing capabilities, we provide the equipment and supplies you need—with the technical support and supply chain reliability that third-party resellers can't match.
Why Equipment & Supplies From Doc Lab
We Manufacture Our Own Reagents This is the key differentiator. When you source supplies from Doc Lab, you’re getting reagents from the team that formulated them. That means:
- Superior quality control at every step
- Technical support from people who understand the chemistry
- Supply chain reliability backed by manufacturing control
Integrated Knowledge We understand how equipment and reagents work together. Our team can quickly determine whether it’s an equipment issue, a reagent issue, or something else—and resolve it faster.
No Middlemen Third-party resellers are limited by what their suppliers tell them. We have direct knowledge of our products, which translates to superior products with better support and faster answers.
More Than Just Equipment
Getting the right equipment is only part of the equation. You also need reliable supplies, responsive service when issues arise, and a partner who understands how everything works together.
Too many practices end up with equipment they can’t get supported, supplies that arrive late, or technical problems that no one can solve quickly. That’s the reality of working with vendors who are just moving products.
Doc Lab is different. Because we manufacture our own reagents, we understand the entire system—equipment, chemistry, and operations. That means better equipment decisions, more reliable supplies, and faster problem resolution.
Equipment Expertise
We have particular expertise with analyzers and systems used for:
- Quantitative urinalysis (TrueUA™ systems)
- Molecular UTI testing (UTI Express™, UTI Max)
- Prostate cancer risk assessment (MiCheck® Prostate)
- STI and vaginitis panel testing
- General POL instrumentation
For Doc Lab tests and reagents, we provide complete end-to-end support. For other equipment, we can assist with integration into your overall POL operation.
What We Provide
Equipment Placement
- Analyzer selection based on your testing needs and volume
- Equipment procurement and coordination
- Installation and initial setup
- Configuration for your specific workflow
Equipment Servicing
- Preventive maintenance programs
- Repair coordination and support
- Performance monitoring
- Replacement planning
Supply Management
- Reagent ordering and fulfillment
- Supply forecasting based on your volume
- Inventory management support
- Direct access to Doc Lab manufactured reagents
Technical Support
- Troubleshooting and problem resolution
- Technical guidance from people who know the systems
- Coordination between equipment and chemistry issues
Supply Chain You Can Count On
Running out of reagents or waiting on delayed supplies isn’t just inconvenient—it affects patient care. Our supply chain is built for reliability:
Manufacturing Control: We produce our own reagents, giving us visibility and control that resellers don’t have
Forecasting Support: We help you anticipate needs based on your testing volume
Responsive Fulfillment: When you need supplies, we have them in stock and we get them to you
Client Portal Access: Easy ordering through our client portal (for White Coat Lab Management clients)
Common Questions
Can you help us select equipment for a new POL?
Yes. Equipment selection is part of our End-to-End POL Implementation service, but we can also provide guidance for practices looking at specific equipment decisions.
Do you only supply Doc Lab reagents?
Our primary focus is Doc Lab manufactured reagents, where we can provide the best support. For practices with broader supply needs, we can discuss options.
How do we order supplies?
White Coat Lab Management clients have access to our client portal for easy ordering. Other clients can contact us directly. We'll establish a process that works for your practice.
What if our equipment needs repair?
We provide regularly scheduled preventative maintenance to keep your equipment running smoothly at all times. We have a dedicated service team to meet your every need and avoid downtime.