// About Karen
Karen is a highly accomplished business professional with over 30 years of experience in laboratory testing, laboratory management, and continuous improvement within the healthcare industry. Currently contributing her expertise at Doc Lab Inc, she is renowned for her professionalism, innovation, and positive attitude.
Adept at organization, attention to detail, and conscientiousness, Karen thrives in multi-functional teams, consistently striving for quality, efficiency, and customer satisfaction. Her expertise is further bolstered by her ASQ Certified Black Belt, which highlights her dedication to process improvement and excellence.
Throughout her distinguished career, Karen has held numerous managerial positions at Quest Diagnostics, including Sr. Manager of MAPS (Medical Access & Payer Solutions), Sr. Manager of HEOR & Payor Relations, QMS Sr. Program Manager, and Sr. Project Manager of Hospital Operations. In these roles, Karen has expertly overseen activities related to Z-Code applications, TA applications, and the development of training materials and educational programs.
Karen’s strategic mindset has driven the alignment of business needs with the evolving external health system environment, optimizing access, reimbursement, and utilization of Quest products. As a liaison between Quest and various Medicare providers, she has administered and managed technical assessment processes to enhance reimbursement.
Notably, Karen was instrumental in implementing the first molecular testing offered by Quest Diagnostics at the Chantilly, VA laboratory, formerly known as American Medical Laboratories. Now at Doc Lab Inc, her dedication to innovation and continuous improvement continues to make a lasting impact on the healthcare industry.